Carrington Mortgage UK needed a new website and digital experience built from the ground up.
I started with extensive research into leading UK mortgage companies and their digital experiences. Two patterns stood out: mortgage calculators played a prominent role in the customer journey, and the websites were heavily content-driven.
My goal was to take the strongest principles I found in content architecture, site structure, mortgage tools, and visual design and use them to create a modern, simple experience for Carrington Mortgage UK.
UX, Information Architecture & Design
I defined the overall website experience, including its structure, content organization, navigation, and visual direction.
My work included:
- Researched leading UK mortgage websites and common industry patterns
- Defined the website information architecture and content structure
- Designed the customer journey around mortgage information and tools
- Defined the new interface and visual direction
- Created high-fidelity wireframes
- Created storyboards and non-interactive prototypes
- Established UI patterns and design standards
- Created a Style Guide for development
- Oversaw UI development to ensure the implemented experience remained consistent with the intended design
Tasks, Methodologies & Tools
- Competitive research
- UX strategy
- Information architecture
- Content architecture
- Customer journey design
- Website design
- High-fidelity wireframes
- Storyboards
- Non-interactive prototypes
- UI standards
- Style Guide development
- UI development oversight
- Sketch
Project Gallery
