Project Objectives & Challenges
Help define and design a complex B2B subscription management application used by merchants to configure and manage multiple subscription and installment-plan models.
The platform needed to support complex product, payment, shipping, fulfillment, warehouse, and inventory requirements while integrating with existing systems and APIs.
Product Definition, Requirements & Documentation
I worked closely with internal stakeholders and clients to define the application and turn complex business and technical requirements into a complete functional product specification.
My work included:
- Led recurring business requirements sessions with stakeholders and clients
- Reviewed and realigned requirements around fulfillment-system capabilities and limitations
- Researched APIs and system dependencies to understand the technical constraints affecting product functionality
- Created comprehensive user stories covering workflows, use cases, data elements, business logic, technical requirements, exceptions, and system/error messaging
- Created flowcharts, process flows, scenarios, and supporting product documentation
- Participated in backlog creation, refinement, prioritization, and Jira tracking
- Established a comprehensive documentation structure for the product
UX Architecture & Product Design
I translated the functional requirements into the information architecture, workflows, user journeys, and interface design for the application.
My work included:
- Created and documented the information architecture
- Designed complex application workflows, storyboards, and user journeys based on business requirements, APIs, and fulfillment constraints
- Defined the application interface and interaction patterns
- Created a comprehensive UX Style Guide and design system
- Produced low- and high-fidelity wireframes, prototypes, mockups, material-design components, and iconography
- Led UI/UX reviews and approval processes with internal stakeholders and external clients
- Managed consistency of the design system as the product evolved
Platform & Integration Scope
The product supported multiple subscription and installment-plan configurations and needed to work across a broader commerce and fulfillment ecosystem, including:
- Subscription and installment-plan configuration
- Products and product search
- Payments
- Shipping
- Fulfillment
- Warehouse systems
- Inventory systems
- Global navigation
- Login and error handling
- External/system APIs
Methodologies & Tools
- Business requirements analysis
- Functional product definition
- Information architecture
- API and systems analysis
- User stories and use cases
- Process and user flows
- UX architecture
- Design-system development and management
- Low- and high-fidelity prototyping
- Agile / Waterfall
- Jira
- Confluence
- Sketch
- Draw.io
Project Galleries
Installment Plans
Product and Search
Shipping
Login and Errors
